FAQ

1. Register if new to the e-Shop or Login if you already have an account
2. Verify the billing information of your account
3. Select or add new delivery address
4. Verify and confirm the order
5. Select payment method and complete the payment authorization

As a result, the purchasing part of the order is completed.

Top

How do I know my order details?

After receiving your order we will process it and send you a written confirmation of the acceptance of the order to the e-mail address you provided in your order form. The confirmation will include the following information:

date of the order
registration and contact details of Prestigio Plaza Ltd.
details of the purchaser
details of the ordered goods
price of the ordered goods
delivery charges
total value of the order

Top

When do you take the amount of goods ordered from my account?

Once the order confirmation is sent to you, the contract of delivery of the goods is considered concluded. At that time total amount of the ordered goods will be charged to your account.

Top

How can I pay?

Prestigio Plaza offers 5 payment methods that can vary between countries.

Credit/Debit card
We accept all major international and local cards as well as instant banking options. Paying online is quick, easy and it is securely processed by moneybookers.com.

Please note: we DO NOT accept any card details.

PayPal
Make payments with PayPal - it's fast, free and secure!
For more info please visit paypal.com

Bank Transfer
Take advantage of the Web Banking that many banks offer today and deposit to our account the amount of your order. Please note that if you choose this payment method your order should be processed after the transfer is cleared. This can take up to 3 working days. Our bank details are listed below:

Bank Of Cyprus
Account Number: 0385-01-005190-00
IBAN: CY74 0020 0385 0000 0001 0051 9000
SWIFT: BCYPCY2N

Top

Do you offer warranty on products?

Manufacturer's warranty
The majority of the products have a warranty offered directly by the respective manufacturers. Please consult appropriate leaflet or warranty card enclosed with the product to find about the terms and conditions of the manufacturer's warranty and nearest service center. In addition, our authorized service centers in the countries where we deliver to are there to help.

Legal guarantees
Independently of the manufacturer's warranty provided with products, all products offered to you come with a legal guarantee concerning product conformity and latent defects, as outlined in the consumer protection legislation applicable in the country of delivery of your product.

Top

PRICE

What is included in the product price?

The prices indicated on www.PrestigioPlaza.com are in Euros and include Cyprus VAT with current rate of 15% and all other taxes, but do not include delivery charge.
The European customers registered for VAT purposes and whose purchases qualify as intra-Community acquisition may be entitled for zero VAT rate. This kind of transaction is available only for registered customers and subject to verification by our customer service.

Top

What is my Delivery Charge rate?

Delivery charge is not included in the product price. The actual delivery costs will be shown in your order during checkout process and invoiced in addition to the price of the products.

Top

How can I calculate my Delivery Charge prior to purchase?

If you like to calculate your delivery charge indication prior to purchase, you can do so using our delivery indication calculator . The delivery charge varies by country of destination, value of the order and weight of the shipment.

Top

If I'm ordering outside EU and EEA, what price rules apply?

Orders delivered outside of the European Union or the European Economic Area may be additionally subject to customs duties and charges in the country of import. These duties and charges are the customer's responsibility.

No VAT will be charged to Customers from outside of the European Union or the European Economic Area ordering the delivery of the products outside of the European Union or the European Economic Area.

Top

Do you have Special Offers and Discounts?

Yes. Special offers like Super Price, Combo Deals, Sale and Price Dropped may be applicable from time to time for deliveries to some or all countries. The information about such programs is available on www.PrestigioPlaza.com instantly.

Top

DELIVERY

Do you deliver to my country?

Currently we deliver to 47 countries of Europe, Middle East and Africa (EMEA):
Armenia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, France, Georgia, Germany, Greece, Hungary, Ireland, Kazakhstan, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lithuania, Luxembourg, Malta, Moldova, Netherlands, Norway, Poland, Portugal, Qatar, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, The Kingdom Saudi Arabia, The United Arab Emirates, Ukraine, United Kingdom, Uzbekistan.

Top

If you don't deliver to my country?

If your country is not in the list of countries, then we can not deliver our goods to you. However, you can email us your request at info@prestigioplaza.com or leave a message in feedback and proposals.

Top

If I want the goods to be delivered to another address?

The goods will be delivered to the address you give us for delivery at the time you make your order. You can choose a different from your own delivery address by adding new address in the deliver information during check out process. Please make sure that in the billing information, you keep your own address.

Top

When the item will be delivered?

Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Usually once the order has been shipped, the delivery takes approx. 3-4 days. All delivery times are estimations only and indicated in days.

Top

How to track my order?

Once your order is dispatched we will notify you by email and provide you with your order tracking number. Your order will be shipped with one of the four couriers that we currently us depending on delivery destination and stock location. To track you order please follow the links below and insert your tracking number in the space provided:

Aramex
DHL
EMS DataPost
ACS: next day delivery within Cyprus (tracking number on request)

Top

CANCELLATIONS, RETURNS & REFUNDS

I have not received my order

In case you haven't received your order yet please contact us to check the status of your order.
Some possible reasons of delay can be public holidays, product is temporally out of stock, technical problem, due to delay from our delivery service provider or events beyond our reasonable control. In any case delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

Top

Can I cancel my order?

Cancelation Rught
You can cancel your order within 14 calendar days after the goods were delivered.

You cannot cancel the order if the goods you have ordered are:

newspapers or magazines, or
if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you, or
any perishables goods or goods that by reason of their nature cannot be returned.

Top

How to cancel my order?

To cancel your order, please inform PrestigioPlaza that you wish to cancel your order in writing during this 14 days period. Please state your order number and the serial number of the product.

During cancelation you have to take reasonable care of the product. The goods, original package, instructions, warranty ticket and other packaging arrangement have to be undamaged and returned with the product.

Top

How to return the item?

If you cancel the order, you will be under an obligation to return the received goods and pay for the cost of doing so. Upon receipt of the notification of cancellation, we will provide you with instructions on how to return your goods.

Upon the receipt of the goods back in the condition they were in when delivered to you, we will refund the full amount of the order within 30 days from the receipt of goods. The cost of returning the goods is non-refundable. If you do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

All refunds would be made back to the account from where we have received the money from.

Note! Electronic and downloadable software bought in Electronic Keys category (Software for Home and Small Business -> Electronic Keys) can not be refunded.

Top

I have received wrong item

Mixed Goods

If you have been sent the wrong item, please contact us as soon as possible to arrange for the unit to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) the cost of shipping.

Mixed goods must be reported within 7 days from the date of delivery.

How to return the goods?

Please inform PrestigioPlaza about receiving the wrong item in writing during this 7 days period. Please state your order number, the product you received and its serial number.

Upon receipt of your notification email, we will provide you with instructions on how to return your goods. The cost of returning the goods will be refunded.

Replacement

Upon the receipt of the product, we will provide you with a replacement for the correct product to be sent to you. No additional chargers will be taken for replacement and delivery back to you. The cost of returning the goods will be refunded.

Top

I have received damaged item

If your item arrives damaged, you are required to contact us immediately with details of the damage. You must retain the envelope and any packaging in order for a claim to be made to the courier for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.

Damaged goods must be reported within 7 days from the date of delivery.

Top

I have received item that is not working

Goods Faulty On Arrival
Items faulty on receipt (Dead on Arrival – DAO) are covered for up to 28 days from the date of receipt of the product.

How to return the goods?

Please inform PrestigioPlaza about the problem in writing during this 28 days period. Please state your order number and the serial number of the product.

If the fault is a result of production we will be happy to have the item returned. The cost of returning the goods will be refunded.

Upon receipt of your notification email, we will provide you with instructions on how to return your goods.

Repairs

Upon the receipt of the product, it will be tested by our technicians. If the product can be repaired, we will repair it and send back to you. No additional charges will be taken for repair and delivery back to you. The cost of returning the goods will be refunded.

Replacement or Refund

If the product cannot be repaired, two compensation options are available:

REPLACEMENT: We will provide you with a replacement for the same product to be sent to you. No additional chargers will be taken for replacement and delivery back to you. The cost of returning the goods will be refunded.
REFUND: Or we will provide you with the full refund of your order within 30 days from the receipt of goods. The cost of returning the goods will be refunded as well. All refunds would be made back to the account from where we have received the money from.

What if my product broke after 28 days period?

Beyond this term you should refer to the manufacturer’s warranty. If available, you can return the product to us and in that case we would fix it, replace it or refund the cost of product only. The cost of delivery and the cost of returning the goods are non-refundable.

What if I purchased my product not from PrestigioPlaza.com?

If the product was purchased not from PrestigioPlaza.com, then the customer has to contact the point of purchase. In case of Prestigio or Canyon products customer should contact one of the service centers located on www.prestigio.com or www.canyon-tech.com.

We can also provide service for some products to the customers located in Cyprus at our showroom. For further information please contact us.

Top

GENERAL INFO

What is your company details?

The e-shopping site belongs to and is managed by Prestigio Plaza Ltd., a Cyprus based company with headquarters at: 26 Academias Str, Germasogeia area, Cyprus, 4043. Registration number: HE 166866. VAT No: CY10166866Y. The company belongs to Prestigio group.

Top

What is your mission?

To provide the finest e-shopping services and products of world-wide leading brands in all price categories to consumers and small businesses across Europe, Middle East, Africa (EMEA).

Top

How can I contact you?

Email: info@prestigioplaza.com
Live chat
Phone: 00357 25257399
Fax: 00357 25322432
Address: 26 Academias Str, Germasogeia area, Cyprus, 4043

Top